Refunds & Cancellation Policy

Last updated: 5 June 2026.

ContractLink is a subscription marketplace for South African contractors. This page sets out how cancellations work on our platform, and the limited circumstances in which we issue refunds. We try to be specific rather than vague, so that you can decide whether the platform is right for you before you give us your card details.

How our subscriptions work

When you sign up as a contractor, you choose a monthly plan (Standard or Premium) and capture a card via PayFast. The first 60 days are free as a trial. After that, your card is debited monthly until you cancel. Subscriptions auto-renew on the same calendar day each month.

Clients do not pay anything to use ContractLink. This policy applies only to contractor subscriptions.

Cancelling your subscription

You can cancel any time, with no notice period and no cancellation fee, from the Subscription tab inside your contractor dashboard. Click Cancel subscription, confirm, and we instruct PayFast to stop future debits immediately.

Once cancelled:

  • Your access continues until the end of the period you have already paid for. We do not cut you off mid-cycle.
  • You will not be charged again.
  • If you cancel during the free 60-day trial, no money is taken at all.
  • You are welcome to resubscribe at the current rate at any later date.

The dashboard cancel button is the official channel and is available around the clock. There is no separate phone line or form to cancel through.

Refunds

ContractLink does not refund monthly subscription fees that have already been debited. This applies whether you used the platform during that billing period or not. The cancel-anytime policy above is how we avoid charging you for time you do not intend to use.

We will refund in the following cases:

  1. Genuine billing errors on our side. For example, you were debited twice for the same period, or you were debited after a confirmed cancellation. Email proof to billing@contractlink.co.za and we will reverse the duplicate or erroneous charge within 7 business days.
  2. PayFast processing errors that are outside both our control and yours. We will work with PayFast to reverse these.
  3. Statutory rights that South African law gives you that cannot be waived. Nothing in this policy limits any right you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

We will not refund for any of the following:

  • Not having used the platform during a billing period you were charged for.
  • Forgetting to cancel before a renewal date.
  • Dissatisfaction with the volume or quality of client requests in your service area.
  • A dispute with a client about work performed, work quoted, or money owed.

Disputes between contractor and client

ContractLink is a marketplace that connects contractors with people who need work done. We are not a party to the contract between you and your client. Any refund, deposit dispute, change-order argument, or work-quality issue between a contractor and a client must be resolved between the two parties.

If you believe a contractor or a client on the platform has acted in bad faith, you can report them via the relevant report link on their profile. We review every report.

Payment processing and card data

Card details are tokenised by PayFast Pty Ltd, our payments partner, and are never stored on ContractLink servers. Recurring debits are governed by PayFast’s terms in addition to ours. PayFast can be contacted at payfast.io/contact.

Failed payments

If a monthly debit fails, PayFast will automatically retry the payment up to three times across a few days. If all retries fail, your subscription is treated as cancelled by us, and your contractor account moves to inactive at the end of your current paid period. You can reactivate at any time by visiting the Subscription tab and starting a new subscription.

Changes to this policy

We may update this policy from time to time, for example to reflect changes in pricing, payment partners, or applicable law. Material changes will be communicated to you by email at least 14 days before they take effect. The “last updated” date at the top of this page always reflects the current version.

Contact

For billing queries, email billing@contractlink.co.za. For all other queries, use the contact form.